Questions
Good to know
Straight answers about EAN-13 numbers, delivery and where they work. Still unsure? Buy a single code first and test it where you sell.
What is an EAN-13 barcode number?
A 13-digit number that identifies one product. Shops, warehouses and marketplaces use it to tell products apart. The barcode is the same number drawn as bars, so a scanner can read it.
EAN, GTIN, UPC: what is the difference?
GTIN is the general name for product numbers. An EAN-13 is a 13-digit GTIN. A UPC-A is the 12-digit version used mostly in North America. If your EAN starts with 0, removing that 0 gives its UPC-A, and we put both in your CSV.
How many numbers do I need?
One for each product variant you sell. A T-shirt in 3 colours and 4 sizes is 12 variants, so 12 numbers. Bundles and multipacks need their own number too.
How quickly do I get them?
Straight away. Your numbers appear on screen as soon as your payment clears, and an email with the CSV attached follows within a minute or two.
What exactly do I receive?
A CSV list of your numbers (with the UPC-A form where it applies), a ZIP with a print-ready PNG (about 300 dpi) and a vector SVG barcode for every number, and a private download page you can return to.
Can one of my numbers be sold to someone else later?
No. When you pay, each number is assigned to your order and locked in our database. It is never sold again, including after a refund.
Are these numbers registered to my company with GS1?
No. These are resold numbers, not a GS1 membership, so you do not get your own company prefix. A GS1 lookup (for example GEPIR or Verified by GS1) may show the company the range was first issued to, or no details. Many shops and marketplaces accept numbers like these. Some do not: certain Amazon categories, brand-registry programmes and large retail chains ask for numbers registered to your brand. Check the rules of every place you plan to sell before you buy.
Where do the numbers come from?
We buy blocks of numbers from our suppliers and check every one before it goes on sale. Each supplier batch is reviewed and approved by us first, and only approved numbers are ever sold.
Are there renewal or yearly fees?
No. You pay once per pack. We charge nothing after that.
Can I cancel or get a refund?
Because the numbers are delivered instantly and can be copied, an order cannot be cancelled once it is delivered. You confirm this at checkout. If something is wrong with a number, write to orders@eanfox.com and we will sort it out. See our terms of sale.
I lost my email. Can I get my numbers again?
Yes. Open the download link from your confirmation page, or write to orders@eanfox.com with your order number. We resend the same numbers you bought, never new ones.
How should I print the barcodes?
Print at 100% size (about 37 × 26 mm). You can go down to 80% or up to 200%, but keep the proportions and leave the white margin around the bars empty. Dark bars on a light background scan best.